FAQs

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Answers to your questions

Shopping Information

  • What Shipping Methods Are Available?

    Jacquet Bakery ships via Fedex, UPS or USPS Delivery. Jacquet Bakery ships only in the USA, Alaska, and Hawaii and doesn’t ship to Puerto Rico, P.O. Boxes or Canada.

  • What are the shipment's fees?


    Under $25 order, the shipment’s fees will be $10 for NewYork State and $12 for the others in regular shipment except the West of the country (zone 5) : regular shipment will be $19.

    Up to $25 order, Jacquet Bakery will offer the shipment’s fee.

    For 1-2 business days and under $25, the shipment will cost $20 everywhere except the west region: it will cost $25

    For 1 express business day (overnight), the shipment will cost :

    Under $25 order Up to $25 order
    1 -Around New York State $12 $12
    2- North East Sates $40 $28
    3- South East States $55 $43
    4- Middle West States $57 $45
    5 – West States $62 $50

    1- Around New York State = New York, New Jersey, Pennsylvania, Massachusetts, Rhode Island, Connecticut

    2- North East Sates = Maine, New Hampshire,Vermont

    3- South East States = Pennsylvania, Virginia, West Virginia, Delaware, Maryland, Washington DC, North Carolina, South Carolina, Georgia, Tennessee, Kentucky, Ohio, Michigan, Indiana, Alabama, Illinois

    4- Middle West States = North Dakota, Minnesota, South Dakota, Nebraska, Iowa, Kansas, Missouri, Oklahoma, Arkansas, Texas, Louisiana,

    5 – West States = Montana, Idaho, Oregon, Washington, Wyoming, Colorado, New Mexico,Arizona, Utah, Nevada, California, Hawaii, Alaska


  • How Long Will It Take To Get My Package?


    Orders are processed once credit card authorization and verification have been obtained. Orders are shipped using Fedex, UPS, USPS delivery and typically arrive in one (1) to five (5) business days.


  • Can I Freeze The Product(s) When I Receive Them?

    Products are made in France or in Belgium and are frozen just after been made. When you receive them at your home, they are freshly thaw. So we do not recommend to freeze them again at your home.


  • How Can I Use The Products?

    CREPES: PLAIN

    COLD
    At breakfast time, or teatime, as it is or with butter, paste spread stewed fruit jam or honey.

    IN MICROWAVE
    Place the crepe in a plate for 10 seconds at 600W> Stand for 1 minute. And it is ready! Top with whipped cream for sweetness (all appliances vary, these are guideline only)

    IN FRYING PAN
    With a bit of butter, over a slow heat, for 45 to 60 seconds, depending on how you like it.

     

    Chocolate CREPES:
    COLD: Remove outer the packaging: it’s ready to eat. Can be preserved at room temperature before.
    IN MICROWAVE: Heat the crepe(s) in a microwaveable plate for 8 seconds at 800Watt (all appliances vary, these are guideline only)
    Top it with whipped cream for sweetness.

     

    Strawberry CREPES:
    COLD: Remove outer the packaging: it’s ready to eat. Can be preserved at room temperature before.
    Top it with whipped cream for sweetness.

     

    BELGIAN WAFFLES

    READY TO EAT
    Remove outer packaging: it’s ready to eat. Can be preserved at room temperature before.

    IN MICROWAVE
    Heat the waffle(s) in a microwaveable plate for 15 seconds at 800 watt (all appliances vary, these are guideline only). Stand for 1 minute.

    IN A CONVENTIONNAL OVEN
    1 to 3 minutes depends on how you enjoy it.

     

    Petite WAFFLES

    READY TO EAT
    Remove outer packaging: it’s ready to eat. Can be preserved at room temperature before.

    IN MICROWAVE
    Heat the waffle(s) in a microwaveable plate for 10 seconds at 800 watt (all appliances vary, these are guideline only). Stand for 1 minute.

    IN A TOASTER
    30s depends on how you enjoy it.

     

    SOFT BAGUETTE

    Toast by using a toaster oven. Spread mayonnaise on each side. Stack lettuce, tomato slices, cheese, turkey, ham, bacon and serve. Enjoy!

    Sweet tips to savor ; At ambient temperature, spread jam or chocolate paste on a slice. Savor it with cup of tea or coffee!

     

    BRIOCHES LOAF

    Cut out slice of the brioche and Choose the better way to taste it:

    Eat plain

    Or add some jam or honey

    Or Slightly toasted

    BRIOCHES ROLL

    Eat plain or split in half and add somewhat you like: jam, honey…Ideal for a snack

    Shelf life of our products are day coded the day they are thawed.


  • I Don’t See Expiration Day On My packaging: What Is The Shelf Life Of Received Product?


    Shelf life are 25 days for the brioches, 28 days for Belgian waffles, 30 days for filled crepes and the soft baguette, 35 days for plain crepes, 40 days for the petite waffles.

Payment information

  • What Payment Methods Are Accepted?


    Jacquet Bakery accepts the following payment:
    – Paypal
    – MasterCard,
    – Visa
    When you are charged: generally, credit cards are not charged until we have shipped the item(s) to you.


  • Is Buying On-Line Safe?


    Yes, as Jacquet Bakery only uses a credited online service provider to handle the process of your orders.

Orders and returns

  • How do I place an Order?


    When you are done shopping, click “Checkout” to place your order. All of the items in your shopping bag appear in your order during checkout. If you don’t want to order all of the items, simply delete the items you do not want to buy anymore in your shopping bag. During checkout, you will be asked to enter the following:
    – Your email address and password
    – The address you would like to ship to (We do not ship to Puerto Rico, P.O. Boxes or Canada)
    – Your payment information, card type, number and expiration date
    You will have a chance to verify the information in checkout and, if no changes are necessary, proceed to “Checkout”. You will receive a confirmation e-mail that your order has been received within 24 hours of business day. We will also send you another e-mail to notify you when your order has been shipped and that we’ve charged your credit card. You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.


  • How Can I Cancel Or Change My Order?


    After placing your order, you get 2 hours in business days to change it or to cancel it by contacting us by e-mail: info@jacquetbakery.com

  • Do I need an account to place an order?


    You can create an account if you want to register your data: in this case, it will be easier for the next order as all your data will be already registred.

  • How Can I Return a Product?


    All Jacquet Bakery items are final sale. If an item arrives damaged or spoiled, our Customer Service team will work with you to determine an appropriate solution.

  • What happend if i don't receive my ordered package?


    Carriers typically make 3 delivery attempts before the product is returned to Jacquet Bakery. We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.

  • Who should I contact if I have any quieries?


    For any request, feel free to contact our customer service team: info@jacquetbakery.com. Jacquet Bakery strives for complete customer satisfaction.

Any unanswered questions?

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